We can only ship orders to a home or work address, unfortunately we can not send to PO boxes.

Please note this does not include weekend checkouts.

Ready-to-ship items will be shipped within 48 hours after payment.

You will receive a tracking number for your package so that you can keep track of its progress.

We ship through FedEx or DHL to ensure secure shipping.

When it's ready, we'll send you photographs of your finished piece so you can give us your seal of approval before we ship it to you. Others may prefer to design and iterate with us over many weeks, or even months.Īpproximately 3 weeks once you've approved a design, we'll manufacture your piece, finishing all the details by hand. Some customers only need to exchange a few messages with us - we'll often be ready to make their piece within a few days. Here's a rough breakdown of how long each part of our process takes:Īs long as it takes for you to tell us it's perfectWhen it comes to creating your design, we'll work at your pace. However, because each project is different, the time it takes to complete your project may vary. Typically, your custom piece will be in your hands 3-4 weeks after we've finalized your design. No cash refunds.HOW LONG DOES IT TAKE TO GET MY PIECE CUSTOMIZED? Layaways are final sales and must be paid in full. Gift receipt will be issued merchandise credit only. Items must be in original condition and presented with all packaging materials. IN-STORE REFUND/RETURN - Merchandise may be returned for exchange or store credit within 14 days from date of purchase. We only refund up to the price of standard ground shipping. Return shipping charges will only be refunded due to discrepancies and errors of London Jewelers. Returns: 14 days from the date of purchase. Some limits apply on Special Order items and special size items (such as rings), so please contact us for details. Please note all watches are subject to inspection prior to refund being issued. Premier Pre-Owned watches are covered under our standard refund/return policy. Refunds will be credited in the same form as they were paid.

We want you to be happy with your purchase, so if for any reason you are not satisfied, you can return any item without custom engraving or sizing in its original condition for a refund or an exchange. London Jewelers makes buying online risk-free with the guaranteed assurance of our return policy.

Gold sapphire necklace