This will help to identify whether the issue is with the disc, or potentially a problem with the disc drive itself.

If you are able, test the disc on another Xbox Series X console.Once it has finished reloading and brought you back to the home screen, reinsert the disc, and see if this resolves the problem. If you've been using your disc as a beermat, or your friend thought it'd be hilarious to see what happens if it goes in the microwave, that might explain your issue.Īssuming you are someone who takes reasonable care of your discs, the next step is very simple. If it's badly scratched, chipped or broken, this can be enough to stop the drive from reading it. Allow to air dry before reassembling the drive.The first, and perhaps most obvious step, is to make sure that the disc is clean, and doesn't have any major physical damage.

Dampen a cotton or foam swab in 91%+ isopropyl alcohol.X Research source More commonly, dust or grime is causing issues, in which case you can clean it: Minor scratches shouldn't cause problems, but deep scratches could require professional treatment. X Research source Continue disassembly until the entire, round drive and surrounding areas are visible. Some game console faceplates can be removed using pressure from your fingers, but do not apply force unless a guide to your specific model recommends this. Disassemble the drive using a screwdriver.If you're prepared to take the risk, follow these steps: If your device is still under warranty, be aware that this will likely void any chance of getting a replacement or free repair from the manufacture.

If the steps above don't work, and you don't want to take the drive to a professional repair shop, you'll need to disassemble the drive and clean the lens.

How to clean xbox one x disc drive